Frequently asked questions
Straight answers about how we work — process, timelines, cost, and what happens after launch.
Trixync is a software house based in Medan, North Sumatra. We build custom web apps, mobile apps, ERP, and IoT systems around how your business actually runs — not another app added to the pile.
We start by understanding your workflow and bottlenecks — sitting with your team, not just reading a brief. Then we design, build in stages you can review, and stay involved after launch.
Timelines depend on scope and complexity. A focused workflow system might take 6–10 weeks; a multi-module platform with IoT integration can take 3–6 months. We'll give you a realistic estimate after discovery.
We price by the problem being solved, not hours logged. Landing pages and company websites start from Rp5 million; custom business systems and ERP are quoted after a discovery session based on modules and complexity. You get a clear proposal with scope, milestones, and cost, and any change is agreed before work starts — no surprise invoices.
60% down payment to start the project, and the remaining 40% at final handover once you've reviewed and approved the finished product.
You do. Once the project is paid in full, the source code and everything we built for you belongs to your business.
Yes. We're happy to sign a non-disclosure agreement before you share business details, and we treat your data and processes as confidential either way.
Yes. We've built offline-first systems with fingerprint scanners, sensors, and edge devices. We're comfortable where software meets the physical world.
Yes. Bug fixes are free for 3 months after launch; after that, our maintenance plan covers fixes, updates, monitoring, and hosting, and we build new features as your business grows.
Yes. Bug fixes are free for the first 3 months after launch. After that, they're covered by our monthly maintenance plan.
We do. Hosting, domains, deployment, updates, and backups are all handled by us — you just receive the finished product, ready to use.
Recruitment, hospitality, travel, logistics, distribution and retail, education, property, food and beverage, industrial suppliers, and membership organizations. What they share is operational complexity, not an industry.
Yes. Most collaboration runs over video calls, WhatsApp, and shared project boards, so being outside Medan isn't a barrier.
No. We're headquartered in Medan and work with clients across Indonesia. Businesses in and around Medan can also book on-site discovery sessions.
In many cases, yes. We'll assess the codebase, infrastructure, and operational fit before recommending whether to extend, refactor, or rebuild.