Question 1

What is Trixync?

Accepted Answer

Trixync is a technology and systems studio based in Medan, North Sumatra. We architect custom software and IoT solutions that rebuild how businesses operate — not just add another app to the stack.

Question 2

How does your engagement process work?

Accepted Answer

We start by understanding your actual workflow and bottlenecks — sitting with your team, not just reviewing a brief. From there we design, build in production-grade increments, and stay involved after launch.

Question 3

How long does a typical project take?

Accepted Answer

Timelines depend on scope and complexity. A focused workflow system might take 6–10 weeks; a multi-module platform with IoT integration can take 3–6 months. We'll give you a realistic estimate after discovery.

Question 4

How do you price projects?

Accepted Answer

We scope projects based on the problem being solved, not hours logged. After discovery, we provide a clear proposal with milestones — no surprise invoices.

Question 5

Can you integrate with hardware and IoT devices?

Accepted Answer

Yes. We've built offline-first systems with fingerprint scanners, sensors, and edge devices. We're comfortable where software meets the physical world.

Question 6

Do you provide support after launch?

Accepted Answer

Absolutely. Launch is a milestone, not an exit. We offer ongoing maintenance, feature evolution, and infrastructure monitoring as your business grows.

Question 7

What industries do you work with?

Accepted Answer

We've worked with government agencies, HR teams, tour operators, membership organizations, and distribution networks. Our focus is operational complexity, not a specific vertical.

Question 8

Do you work with remote clients?

Accepted Answer

Yes. While we're based in Medan, we collaborate with teams across Indonesia and internationally via structured remote workflows.

Question 9

Are you only available in Medan?

Accepted Answer

We're headquartered in Medan, North Sumatra, but serve clients nationwide. For local businesses in Sumatra, we offer on-site discovery sessions.

Question 10

Can you take over an existing system?

Accepted Answer

In many cases, yes. We'll assess the codebase, infrastructure, and operational fit before recommending whether to extend, refactor, or rebuild.

Frequently Asked Questions